Frequently Asked Questions

BILLING

Where can I buy ThinkSono AI license?

Currently, you can buy a ThinkSono AI license through our website. Please visit our pricing page to get started.

Can I cancel my subscription or get a refund?

Of course! You should be able to do it via the ThinkSono AI Dashboard (Login here). Click your profile on the top right hand side, select ‘Billing’ and you can cancel your subscription there.  If you are within the trial period this is free.

If you struggle, please email us at hello@thinksono.com

What is the difference between ThinkSono AI and ThinkSono Guidance?

ThinkSono AI and ThinkSono Guidance (also known as AutoDVT) are separate products.

ThinkSono AI is not a medical device. It is our training solution and can only be used to support in learning POCUS but not to make any clinical decision.

ThinkSono Guidance may be used for clinical use in the future. However, it is currently in clinical trials (see here) and is not yet available for clinical use.

Please contact hello@thinksono.com for more information.

SOFTWARE AND HARDWARE

Can I use ThinkSono Guidance (also known as AutoDVT)?

Yes, but only for clinical studies/pilot studies as it is not yet FDA/CE marked for normal clinical use. Reach out to us directly for more information via hello@thinksono.com

Can you do scans other than DVT?

Yes! However, they are still in development.

We’d love to partner to develop more exam protocols! Please reach out at hello@thinksono.com

Do I need any specific hardware?

In order to get the real-time AI experience you do need a Clarius scanner. You can buy one directly from the Clarius Marketplace. More information also found at www.clarius.com